Information

  • Adhering to our spa policies creates a happy environment where our professionals can focus on your needs. We appreciate your cooperation and sincerely hope you have a pleasant experience with us!

  • FIRST VISIT – Please arrive 15 minutes prior to your first appointment to allow ample time to check-in and complete intake paperwork.

  • LATE ARRIVAL – If arrival is delayed, we will make every effort to accommodate your full appointment but service time may be abbreviated to avoid delays for other guests. Abbreviated treatments are charged at full value.

  • LATE CANCELLATION & MISSED APPOINTMENT – We have a 48-hour cancellation policy on Botox/Dysport and Filler treatments; a 24-hour cancellation policy on all other appointments. Late cancellations are subject to $40-$100 cancellation fee. Missed appointments are subject to be charged at full value.

  • PRICES & PROMOTIONS – We are committed to continuously expanding our services to ensure we bring you the latest and greatest technology. Although we make every effort to keep our website and spa menu updated accordingly, please note that prices, services, and products are subject to change at any time without notice. Special offers and discounts may not be combined.

  • PAYMENTS – Because our practice is limited to elective aesthetic medicine, we do not bill insurance. All prices are subject to change without notice. We accept cash, all major credit cards, and Wilson Aesthetic gift cards; we do not accept checks.

  • GIFT CARDS – Gift cards may be used toward any service or product offered by Wilson Aesthetics (some restrictions may apply). Gift cards not redeemable for cash.

  • REFUNDS – Services: We do not offer refunds on services rendered even if you are disappointed in the result or unhappy with the outcome. Products: We do not offer refunds on products purchased. Products may be returned for in-store credit within 7 days from the date of purchase when there is a documented allergic reaction to the product. Defective products (i.e., a broken pump) may be exchanged within 7 days from the date of purchase for the same product only.

  • PERSONAL BELONGINGS – Personal belongings are the full responsibility of the spa guest and should be kept in your possession at all times. Wilson Aesthetics is not responsible for lost or damaged items.

  • QUIET ENVIRONMENT – As a courtesy to other guests, please maintain a quiet level of conversation in the spa. Additionally, we ask that all guests silence their cell phones during each visit to the spa.

  • PROVIDER REQUESTS – We respect your desire to be with a particular treatment provider but we may not always be able to meet special requests due to illness, vacations, and unforeseen schedule changes.

  • PRACTICE-PATIENT RELATIONSHIP – We love having you as a patient, but we do reserve the right to refuse service at any time, to anyone, for any reason.

  • FULL DISCLOSURE – Our #1 goal is for you to be happy with our service and to love the results you achieve. We believe in full disclosure, which means we strive to ensure that you understand the treatments you receive and the risks and benefits associated with each of them. With this in mind, please be assured that our team will only recommend treatments and products that will benefit you specifically and which are medically appropriate for you. And if you have any questions at any time, please ask. We’re here to help!

PRIVACY POLICY FOR TEXTEL COMMUNICATION SERVICES

1. Purpose and Scope

This Privacy Policy describes how we, Wilson Aesthetics, LLC, collect, use, and protect personal information when using Textel services for communication. We value your privacy and are committed to protecting it in compliance with applicable laws and regulations, including HIPAA, to ensure the confidentiality of your personal health information.

2. Types of Information Collected

Through Textel, we may collect the following personal information to facilitate our communication with you:

  • Contact information (e.g., phone number)
  • Appointment details (e.g., date, time, and type of appointment)
  • Treatment-related reminders and follow-ups
  • Feedback requests and promotional offers (where applicable)

We will only collect information necessary to provide and improve our services to you.

3. Use of Information

The information collected via Textel is used for:

  • Sending appointment reminders
  • Providing treatment-related follow-ups
  • Responding to your inquiries and support needs
  • Sending relevant information about promotions or services (if you have opted in)

We will not use your information for purposes beyond those outlined here without your explicit consent.

4. Data Security and Compliance

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access or disclosure. Textel is a HIPAA-compliant platform, and we ensure that all communications meet HIPAA requirements to maintain the confidentiality of your protected health information.

5. Patient Rights

You have the right to:

  • Access your personal information that we maintain through Textel.
  • Request updates or corrections to your information.
  • Opt-out of receiving further communications from us through Textel at any time by [describe opt-out process, e.g., replying “STOP” or contacting our office directly].

6. Third-Party Access and Sharing

Your information may be shared with Textel solely for the purposes of communication as described above. We do not sell, rent, or lease your information to third parties. If any further sharing is necessary (e.g., with third-party providers for your care), we will obtain your explicit consent.

7. Data Retention and Disposal

We retain your information only as long as needed to fulfill the purposes outlined in this policy or as required by law. When no longer necessary, we will securely delete or dispose of your information to prevent unauthorized access.

8. Policy Changes

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we encourage you to review the policy periodically. We will notify you directly if there are significant changes affecting your privacy rights.

Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us at: